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Customer Service & BPO

Delight your customers, increase loyalty and grow your business with our cost-effective solutions.

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Overview

Intelegencia offers a comprehensive range of Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) services, designed to optimize your operations across various industries. From customer care and tech support to specialized services like data management, healthcare BPO, and legal outsourcing, we provide scalable solutions to enhance your business efficiency. To ensure the highest standards of information security, we are fully compliant with ISO 27001 and PCI DSS certifications. These certifications demonstrate our commitment to safeguarding sensitive data, maintaining robust security practices, and protecting our clients’ information assets. Our team of experts works closely with your organization to deliver customized strategies that drive growth, streamline processes, and improve service quality, all while reducing operational costs.

Discover How Our Expertise Can Enhance Your Customer Experience and Streamline Operations

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Customer Support & Help Desk Services

Our 24/7 customer support ensures you're always available to assist, no matter the platform. With personalized service across 400,000+ interactions monthly, our multilingual agents deliver exceptional care. We focus on understanding your customers, refining processes, and continuous improvement to create memorable experiences that drive loyalty.

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Telemarketing & Outbound Services

Maximize your sales potential with Intelegencia's comprehensive telemarketing and outbound services. We provide experienced agents who excel at up-selling, cross-selling, and qualifying leads, enabling your sales team to focus on closing deals. Our modern "Cold Calling 2.0" strategy ensures that your business effectively builds and nurtures its sales pipeline, driving growth and customer retention.

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Training & Quality Services

Our training transforms your team into customer experience experts. We equip agents with the skills and tools to excel, blending product knowledge with system mastery. From customer engagement to cross-functional collaboration, our proactive training ensures your team is always prepared to deliver exceptional service, every time.

E-commerce
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E-commerce Services

We simplify your E-commerce operations, from product listings and catalog management to global marketplace optimization. Our services ensure your products stand out, while we handle order processing, inventory, and supply chain coordination. With robust brand protection, payment solutions, and hassle-free returns, we provide everything needed to grow your online business smoothly.

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Data Entry & VA Services

Our BPO & KPO services are driven by intelligent and innovative solutions so that your business scales the heights of success in the most cost-effective manner. Our experts understand your business, gather knowledge of your processes, and collaborate to ensure smooth operations.

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Finance & Accounting Services

Let us handle your financial tasks, from bookkeeping to forecasting, ensuring you stay compliant and efficient, all in a cost-effective way. Our experts streamline accounts, manage invoices, and provide insights through budgeting and planning. With a customized solution for businesses, we ensure you concentrate on growing your business while we handle the rest.  

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Healthcare Services

Intelegencia’s healthcare BPO services streamline operations, improving patient care while reducing costs through efficient back-office support. We specialize in medical coding, billing, records indexing, data entry, payment posting, claims processing, and accounts receivable. By leveraging industry-leading technology and expertise, we ensure accurate, timely management of healthcare operations, boosting efficiency and patient satisfaction. Intelegencia also adheres to strict HIPAA compliance standards, safeguarding patient privacy and securing sensitive healthcare data.

Legal
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Legal Services

Intelegencia provides comprehensive legal outsourcing solutions, including legal research, document review, e-discovery, contract management, and litigation support. Their experienced team leverages cutting-edge technology to streamline legal processes, reduce costs, and enhance scalability for law firms and corporate legal departments. With a focus on precision and confidentiality, Intelegencia ensures that legal operations are efficient and aligned with clients' organizational needs.

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HR Services

Simplify your workforce management with Intelegencia’s HR Outsourcing Services. From recruitment and payroll to compliance and employee engagement, we handle essential HR functions with precision and care. Our customizable solutions help reduce costs, improve efficiency, and ensure your HR processes align with business goals, allowing you to focus on growth.

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FAQs 

Here you will find answers to questions we get asked the most about our offerings.

Can Intelegencia customize BPO solutions to fit my business needs?

Yes, Intelegencia can customize its offerings to fit your specific goals, challenges, and operational needs. We create tailored, scalable solutions to meet your customer support, bookkeeping, and data management needs that can grow with your business.

What e-commerce services does Intelegencia provide?

Intelegencia offers several e-commerce services to businesses to help optimize their online presence, streamline operations, reduce overhead costs, and drive sales growth to scale and grow efficiently. We can list your products and carry out bulk product upload and inventory management to help your business rank higher and gain visibility on your chosen eCommerce platform. Our product listing services include product data entry, catalog building, product indexing, and more. Our team holds expertise in several CMS systems and platforms such as Magento, Shopify, Quick.Cart, CubeCart, and more, and can help organize your data for improved listing and inventory management.

At Intelegencia, we prioritize content that converts. Our skilled writing experts can produce well-researched, reader-friendly content that drives traffic and helps brands rank in search results. We can also create strategic video content that pushes your brand personality further to meet specific business goals. Our editors are adept at sophisticated video editing software such as Adobe Premier Pro, After Effects, Apple Final Cut Pro, and common motion graphic design tools.

We also help clients regularly update inventory, price, and quantity information, coupled with data-driven predictions to drive better decisions and maximize profitability by minimizing stock-outs and increasing inventory turns. We also help convert shoppers to buyers with attractive web merchandising. Further, our team of experts can assist you with marketing, design, social media, web, and IT to boost your digital marketing presence and fulfill your marketing demands for content, email campaigns, social media management, SEO, and PPC.

What platforms does Intelegencia support for e-commerce development?

Intelegencia supports multiple e-commerce platforms such as WooCommerce, Shopify, Magento, BigCommerce, and more. Apart from these we can also set up your business and list and optimize your products on online marketplaces like Amazon and Walmart.  

What are the advantages of choosing Intelegencia for BPO services?

Choosing Intelegencia for your back-office support needs would help reduce operational costs, streamline processes, and improve efficiency. We take care of your non-core business functions like customer support, data entry, finance, and IT support so you can focus on creating new products and expanding your business. In addition, we help improve service quality and scalability by leveraging our expert team of trained professionals.   

How does Intelegencia ensure a seamless customer journey?

Intelegencia ensures a seamless customer journey by creating user-friendly interfaces, optimizing your websites and app performance, and integrating personalized experiences within your product to enhance usability. We focus on providing fast load times, intuitive navigation, and mobile responsiveness to enable tailored interactions and improve engagement. Our aim is to provide a smooth experience for our customers through quality monitoring processes to foster customer satisfaction and loyalty.

Still have questions?

Please reach out to our team who would be happy to help you. Get in Touch

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