A leading U.S. based Consumer Services company leveraged Intelegencia Analytics team to help achieve objectives of understanding key CSAT drivers/inhibitors, insights into Revenue drivers, identification of business process improvement opportunities and deriving actionable recommendations that would further improve overall customer experience, revenue and support cost. Intelegencia’s Data mining team conducted Cluster Analysis, Bayesian Networks, Logistic Regression and Text Mining. In addition to initial hypothesis, team also attempted to developed predictive models.